Mattress Concern Form

Please complete the form below to report a concern with your mattress.

Fields marked * are required.

01. Personal Information

First Name *

Last Name *

Email Address *

Confirm Email Address *

Phone Number *

Street Address *

Suburb *

State or Territory *

Postcode * Enter your four-digit Australian postcode.

02. Purchase Details

Retailer Name *

Store Location *

Are You the Original Purchaser? * YesNo

Purchase Date * Select the date using the calendar. The email will display DD/MM/YYYY.

Do You Have the Receipt? * YesNo

03. Mattress Information

Mattress Size *

Product Description

Does the Mattress Have Any Stains or Marks? * YesNo

What Type of Base Is the Mattress Used On? *

When Was the Bed Base Purchased? Select the date using the calendar.

How Old Is the Mattress? (Months) *

How Many People Sleep on the Mattress? *

Which Area of the Mattress Do You Sleep On? *

Do You Sit on the Edge of the Mattress for Long Periods? * YesNo

04. Mattress History

What Was Your Previous Mattress? *

05. Details of Concern

Please Describe Your Concerns *

06. Photos & Supporting Documents

File Requirements

Upload up to four photos showing your mattress concern.

Photos: JPG, JPEG or PNG. Maximum 5 MB each.

Proof of purchase: JPG, JPEG, PNG or PDF. Maximum 4 MB.

Photo 1 *

Photo 2

Photo 3

Photo 4

Proof of Purchase

07. Declaration

Please confirm the following before submitting your concern.

I confirm that the information provided is true and accurate to the best of my knowledge.

I have read the Privacy Policy and consent to Slumbercare Bedding using my information to assess and respond to this enquiry.

Mattress concern form