Mattress care and product guarantee
Get the most from your product
How should I care for my mattress?
In order to ensure your sleep product performs to its best, some simple yet important steps must be taken from time to time.
These care instructions must be complied with to ensure your new product is covered by this guarantee.
Mattress care
- Always use a mattress protector to avoid accidental soiling.
- The slats on the base supporting the mattress must be no more than 9cm apart. We recommend a centre support rail for all slat bases for double sizes and above.
- It is recommended that a mattress protector or other insulating material be placed between the mattress and slat base to prevent damage to the mattress cover.
- Avoid sitting on the edge of the mattress as this could damage the frame, spring or border.
- Handles are only to be used for positioning the mattress. Do not use handles to lift the mattress.
- If this mattress is firmer or softer than the one it’s replacing, it could take up to 30 days for your body to adjust.
- Air your mattress periodically.
Rotation and turning
Rotation of the mattress will extend its life. This must be done every two weeks for the first three months and monthly thereafter (refer to turning instructions).
FIRST THREE MONTHS
EVERY 2 WEEKS
THEREAFTER
EVERY MONTH
- For single-sided mattresses (comfort layers on one side only), the mattress should be turned end to end only.
- For double-sided mattresses (comfort layers on both sides), the mattress should be turned end to end and upside down.
Turning instructions
01
Grasp the mattress corners and spin the mattress clockwise, 90 degrees across the base
02
Tip the mattress up on its edge and then roll it over so a new sleeping surface is presented
03
Now grasp the mattress corners and rotate the mattress clockwise until the mattress is again aligned with the base
04
Your mattress has now been turned end to end and upside down.
- If your mattress has handles, it is important to remember that these are only to be used for positioning the mattress once it is on the base. These are not designed to carry the weight of the mattress and must not be used for lifting it.
- Avoid sitting on the mattress edge as this could damage the frame, spring or border.
- Air your mattress periodically.
- Remember that if this mattress is firmer or softer than the one it’s replacing, it could take up to 30 days for your body to adjust.
Bedhead and base care
- When assembling, take care not to damage the thread of the leg/castor or t-nut in the base or bed head.
- Legs and castors should be tightened regularly.
Adjustable product motors
- Our motors are completely sealed so there is no maintenance required.
Do
- Watch for children and small animals around your bed.
- Keep your body in the centre of the bed when changing positions.
DO NOT
- Alter or misuse the bed or its electrical components.
- Leave the bed unattended when used by an infant or invalid.
- Allow liquids to come into contact with the hand control.
- Sit or stand on either ends of the bed whilst it is elevated or being raised.
General use
- Do not let anyone stand or jump on your mattress, base or bed head, they are not designed to be used in this way.
- Do not wash or dry clean your mattress, base or bed head, unless otherwise stated on label of product or instructed by Slumbercare Bedding.
- Our products are not flame proof (unless the fabric is specifically fire retardant). Do not expose to fire and do not smoke in bed.
- Remember that if this mattress is firmer or softer than the one it’s replacing, it could take up to 30 days for your body to adjust.
Guarantee
What does the Guarantee cover?
Slumbercare Bedding provides a guarantee for its products that applies to the original purchaser of the product. This guarantee provides that in normal use if any part thereof proves to be defective in workmanship or materials (from the date of original purchase until the end of the guarantee period), provided the product is used in accordance with the care instructions, such defective part or product will be repaired or replaced at no charge upon return to Slumbercare Bedding.
Repair or replacement of defective parts or products is at Slumbercare Bedding’s discretion. If identical materials are not available at the time of service, Slumbercare Bedding may substitute materials of a comparable quality.
What doesn’t the Guarantee cover?
Our guarantee excludes:
- Damage caused by burns, misuse, neglect or accident.
- Normal wear and tear, including normal body impressions.
- Goods found in an unsanitary condition.
- Incorrect choice by the purchaser (e.g. comfort choice or size).
- Mattress used on a sagging or inadequate base.
- Fabric stains, soiling, burns or fraying caused by rubbing (e.g. on a slat base).
- Border wires and spring coils found to be bent due to inappropriate handling, folding, sitting on the mattress edge, standing or jumping on the product.
- Handles that have been used to lift the weight of the mattress.
- Minor manufacturing irregularities.
Make a claim
Base & Bedhead
Bed and bedhead concern form
Mattress
Mattress Concern Form
Adjustable Bed
Adjustable bed concern form