• 26 Mills Road Braeside VIC 3195 Australia

    Personal Information
    *Today's Date
    *First Name
    *Last Name
    *Email
    *Confirm Email
    *Phone Number (Primary)
    Phone Number (Secondary)
    *Home Address
    *City / Suburb
    *State
    *Postcode
    Purchase Details
    *Retailer Name
    *Store Location
    *Are you the original purchaser of the product?
    *Purchase Date
    *Do you have your receipt? (if no please contact place of purchase)
    Product information
    *Mattress Size
    *Mattress Name
    *Have you read the terms and conditions of the guarantee?
    *Has a mattress protector been used? YesNo
    *Does the mattress have any stains or marks? YesNo
    If it is necessary for a mattress to be returned for factory inspection/repair, it is a requirement that it is in a sanitary condition. Sanitisation of your mattress by an accredited mattress cleaning service may be required prior to any service.
    *What type of base is the mattress used on? Posture SlatsSolid Timber SlatsEnsemble BaseSprungother
    When was the base purchased?
    *How often is the mattress rotated? (months)
    *How many people sleep on the mattress?
    *Which area of mattress do you sleep on? SideMiddleBoth
    *Do you sit on the edge of the mattress for long periods of time? YesNo
    *What was your previous mattress? (e.g. innerspring, latex, memory foam, pillow top, soft, medium or firm etc)
    *Please describe your concern
    Product images
    IMAGES MARKED WITH AN * ARE REQUIRED TO PROCESS CONCERN
    IMAGE REQUIREMENTS:
       File formats GIF, JPG & PNG
       sheets or mattress protectors are not to be on the mattress when taking the photos required
       No one is to be on the mattress when taking the required photos
    *Upload receipt (receipt must show purchase date/retailer/receipt number/product name)
    *Upload condition photo (photo showing the whole mattress)
    *Upload issue photo
    *Upload edge to edge photo (photo showing the whole mattress with broom stick handle or similar across the width of the mattress)

    *Upload close up of measuring tape photo (a close up of the gap between the bottom of the broom stick handle and the mattress with measuring tape in focus)

    *Upload base photo (a photo of the base without the mattress - so that slat system can be seen)
    Upload additional photos 1
    Upload additional photos 2